Why your rating matters

Gridwise Academy  •  Rideshare 101

How your rating is calculated

Both Uber and Lyft use a 5-star system to rate drivers and passengers. New drivers start with a perfect 5-star rating. After each trip, your passenger will be asked to rate you. Most passengers will give you 5 stars as long as they get to their destination safely and comfortably.

But not every trip will go perfectly and your rating won’t stay perfect forever. The average driver rating is 4.7 stars, and anything above 4.85 stars is considered exceptional.

4.7

Average driver rating

4.85

Minimum rating required for most benefit programs and premium ride types

It’s a good idea to keep an eye on your rating. If it dips too low, your rideshare service might review your account or even deactivate you. But if you keep your rating up, there are some important benefits.

Driver benefit programs

Both Uber and Lyft offer benefits to highly-rated drivers. For example, the Uber Pro program lets you earn cash back rewards on gas and bonuses on long trips if you maintain a high rating and a low cancellation rate.

Premium/Lux rides

Having a nicer car isn’t the only thing that qualifies you to drive the more lucrative Premium or Lux trips. You also need to maintain a rating of at least 4.85 stars.

Passengers have ratings too

You’ll be able to see your passenger’s rating whenever you get a trip request. Passenger ratings tend to be a little lower than driver ratings, with an average of 4.6 stars.

Especially low passenger ratings, like those below 4 stars, can serve as a warning. If other drivers rated this passenger so poorly, they may not be worth your trouble.

Action Items

01

Open your driver apps and find your star ratings. If you’re brand new, you might not be able to see your rating until you complete a certain number of rides.

02

Link your accounts to Gridwise. Not only will this sync your earnings automatically, but you’ll be able to see all of your star ratings in one place on your Gridwise profile.