Although tips are optional, there are a few things you can do to increase your chances of getting them.
Drive safely
Safe driving is the #1 cause for complaints and poor ratings, according to a survey of 1,000 passengers.
Focus on driving safely and following the route recommended by your navigation system. Getting your passenger to their destination safely should be your top priority!
Be polite
Treat others with respect and they’ll treat you with respect in return. This is especially true when dealing with paying customers. Be polite to your passengers and they’ll be more likely to leave a tip.
Strike up a conversation (or don't)
The average Uber or Lyft trip takes 13 minutes. That’s a lot of time to spend sitting next to someone, but not everyone is going to be receptive to a conversation.
Try asking your passenger how their day is going. If they seem open to a conversation, try to entertain them. If they give you a short reply or have headphones in, they would probably rather be left alone.
If you do wind up conversing with your passenger, remember to act professionally and stay away from topics that might be too personal.
Offer additional amenities
Many drivers offer their passengers water, mints, phone chargers, and control over the music and air conditioning. These amenities aren’t required, but they can make the passenger’s experience more enjoyable.
Action Items
01
Try striking up a friendly conversation with your next passenger.
02
Think about what other amenities you could offer your passengers. Do you have a spare phone charger? Do your seatback pockets have room for a couple bottles of water?
03
Start logging your tips in Gridwise and see if they increase over the next few weeks.