Lecture 1: Why Your Rating Matters
Both Uber & Lyft platforms use a star system to rate drivers and passengers. The highest rating is 5 stars, and the lowest is 1 star. The star rating system matters in two ways:
- Giving you crucial information about a passenger before you accept
- Increase the frequency you receive trips
How star rating is calculated
With Gridwise Academy, It is essential to learn the foundations of the star rating system before we dive into the strategies you can leverage. The average driver rating is 4.7 stars. New drivers start fresh with 5 stars and are rated after each completed trip.
Most passengers tend to rate 5 stars if they get safely to their destination. Exceptional drivers consistently rate 4.85 or above. This rating is also the minimum required for some benefits.
Your star rating can affect your ability to earn money on each platform. A low star rating can lead to deactivation, so take your rating seriously, as too many complaints and low scores are a clear signal to have your account reviewed.
Important Note: Only the recent 500 rated trips will be used to calculate your star rating, so do not be afraid of old ratings. Focus on improving new trips.
Passenger ratings offer clues about the trip before you accept
Customers can be rated just like drivers are. A passenger star rating is shown to you when you are offered a trip on the driver app. Use this rating to decide if the trip is worth taking.
The average passenger star rating is lower than the average driver rating. A typical passenger rating is 4.6 stars. Passenger ratings below 4 stars can warn you of trouble. Think about what caused other drivers like you to rate this passenger low. Maybe they have a problematic pick up, or perhaps they do not tip.
A high star rating is required for driving Premium or Lux
Certain benefits require a minimum star rating. For example, premium drivers are required to have 4.85 stars or higher to qualify for premier trips. These trips pay more than regular trips if your vehicle qualifies. If you don’t meet the requirements, then you will miss out on these additional trips.
Your rating affects your driver benefits
Both Uber & Lyft offer benefits to drivers that are only available to highly-rated drivers. For example, the Uber Pro program’s upper rewards tiers require a minimum star rating to qualify. These benefits directly impact the ability for you to save money.
Take Action For Lecture 1
- Find your star rating in your driver app
- Think of ways to increase your rating, or take our course on just that
