Table of Contents
Tipping is not required, but you can increase the chances of getting them
- Finish the trip safely
- Be polite
- Be conversational
- Offer additional amenities
Finish the trip safely
Safe driving is the number one cause for complaints and 1-star ratings according to a survey we conducted on 1000 passengers.
Getting your passenger to where they want to be safe will be the biggest reason for you to get a tip. This means focus on safe driving at all times and good navigation to get your customer from pickup to drop off and you should see more tips and more stars in your app.
Be polite
Treat others the way you want to be treated yourself. This is even more true when you are picking up paying customers who may expect this as part of your service. Be polite to your passengers, and not only will you get polite treatment back, but you may see more money in your tip jar.
Be conversational
The average Uber or Lyft trip averages 13 minutes. That is a lot of time spent in the small confines of the car. We are social creatures, and conversations naturally occur. Be mindful of this conversational flow and go along with it. If your passenger seems to want to have a conversation, entertain them with such. If your passenger has headphones in and wants to be left alone, then leave them alone and focus on safe driving.
Offer additional amenities
Although rideshare is simply about getting a passenger from pickup to drop off, you can offer other things to make their trip more enjoyable. Many drivers offer water and mints, music, and air conditioning. These amenities are not required, but you may find yourself with more gratified customers and more tips if you do.
Take Action for Lecture 1
- Look at offering additional services and amenities
- Strike a friendly conversation with your next passenger
- Start logging your tip earnings in the Gridwise app now
- Consistently track your tip earnings over the next few weeks to see if this course helped