When Lyft drivers need help, they need it in a hurry. Whether it’s to report an accident, dispute a customer complaint, or check the payment for a ride or delivery, knowing how and where to request driver support is crucial.
This piece will help you get the best support experience from Lyft. Here’s what we’ll cover:
- 7 reasons why Lyft drivers need help
- The best ways to contact Lyft driver support
- Why you should always try to get support
- Improvements for Lyft and drivers
7 reasons why Lyft drivers need help
Driving for Lyft usually goes without a hitch. The app is one of the slickest in the business, and has a solid reputation for user-friendliness and efficiency. Nonetheless, times may arise when you need Lyft support. For example:
- The basics: New drivers will have questions about how to use the app, and how to best strategize in order to be successful Lyft drivers. Airport regulations, decals, amps, additional equipment and information that drivers need can also be found through Lyft driver support.
- Driver status: Drivers will want to have information about the status of their documents, such as whether a background check has cleared.
- Using the app: Even a state-of-the-art app like Lyft has occasional glitches. Drivers might need help using it, or may need to report glitches..
- Navigation: Even the most elegant navigation systems are not always perfect. Drivers might get lost trying to find a passenger or complete a delivery, and need Lyft to redirect them.
- Payment issues: No one wants to leave money on the table, When drivers question if they’ve been short-changed, they need immediate attention and resolution to keep the books balanced.
- Standing up for yourself: One unfortunate customer incident can prevent you from working for Lyft. Most customers are great, but some may take advantage of the system. Always contact driver support, preferably before they contact you, if you sense a customer’s negative report may ding your reputation or potentially, your career.
- Minor accidents, incidents and other issues: Lyft support should be one of the first calls you make after a traffic accident or criminal incident. In the case of an emergency, you should contact emergency services before you do anything else.
Because Lyft insures you and your passengers while you’re driving to them or with them, you’ll want to report any incident that could result in a claim. Lyft will also help you resolve customer complaints such as delayed pick-ups and deliveries.
The best ways to contact Lyft driver support
The Lyft App.
The best way to contact Lyft driver support is through the app. Begin by tapping on your photo.
This opens the main menu:
From there, tap “Help.” You will arrive at the main help menu:
The “help” drop-down menu lists several options to assist you. Under “Report a safety issue”, it’s possible to report anything from accidents and damage to citations, unsafe or underage passengers, as well as request roadside assistance.
But what do you do if you can’t get into your app? Maybe your phone is broken, lost or stolen. Unfortunately, there is no direct phone number for contacting Lyft driver support. The only way to get a person on the other end of the phone is through the app or the website. It’s also only available if you have a true emergency such as an accident, injury, or crime to report.
The Lyft Website
If you can’t use the app, the next best point of contact for driver support is through the Lyft website. Here’s how that looks:
Once you click on the “driver” box on the home page, you’ll be taken Tell us why you are here” page:
This page allows you to select from a wide range of topics. “Ride, passenger or safety issue” is what you would select to file an incident report, (click here for a shortcut to help contact the safety team). If the emergency you’re reporting requires immediate attention, phone contact may also be initiated through the website.
For other requests, simply follow the help menu prompts to fill out the appropriate form with your contact information, your issue, and other pertinent data. You will receive a response from Lyft, usually via email, within 24 hours, depending on your issue.
Another good way to address general help questions is through social media. Lyft is present on Facebook and Twitter, and their social media team is reported to be quite responsive. You can also check out various driver community pages, which are often filled with information about your specific region.
There’s nothing more effective than a face to face interaction with a human being when it comes to solving driver issues. Like most of the country, Lyft Hubs are reopening, so it is again possible to get in-person help for those non-urgent, yet pressing issues. You can find your local Lyft Hub here.
At the Hub, you can get stickers and amps, ask general questions about Lyft, register a new vehicle, get fast approval for your documents, and in some places, even get vehicle service and disinfection.
Why you should always try to get support
When it comes to getting help from Lyft, it’s best to get it as soon as possible. Whether you are in an accident, your vehicle breaks down or you receive negative feedback, you’re going to want Lyft’s support.
Remember, you and your customers will be able to rate one another. If you have a negative customer experience and don’t report it on your own, Lyft automatically defaults to rating them 5 stars. In the event that you’ve rated a questionable customer and a dispute arises, then your disapproving review will already be on record.
Keep in mind that you could be deactivated if you get a certain amount of negative ratings. This is something every driver wants to avoid. The minimum rating requirements for Lyft drivers varies by region, so you’ll have to check with Lyft’s website to find yours.
If you want to know more about why Lyft might deactivate you as a driver, read this Gridwise blog post. It covers why it is always important to keep the lines of communication between you and Lyft open and clear. That’s why it’s crucial to know the best ways to contact Lyft support!
Improvements for Lyft and drivers
While the app is top-notch and the Hubs are great, there is a lack of immediacy when a driver contacts Lyft. This can often cause a great deal of frustration, and not to mention, lost income.
Let’s say a driver is wrongly accused of driving under the influence by a passenger. The driver will be temporarily deactivated by Lyft until they plead their case. Lyft’s response time can be prolonged, especially in big cities. This can be extremely unsettling for drivers in need of immediate assistance. It would be helpful to have a hotline for emergencies that are not safety related.
Why would customers wrongly accuse drivers of such a thing? They could mistakenly think they smell alcohol or another substance on a driver. On the other hand, some passengers may fabricate offenses in an attempt to get free rides or other privileges. Often, the company will give in to customer demands in order to keep them happy.
As the driver, you have the responsibility of standing up for yourself. Contact customer support immediately if you suspect a passenger may wrongly accuse you of a transgression. Pull over and respond as soon as you can should you receive a notice from Lyft that a complaint has been lodged against you.
Your failure to do so could mean the loss of your income, and no driver can afford that! It will pay to call driver support to make sure Lyft will be in your corner should a dispute erupt. There is always room for improvement when it comes to driver performance, too. Simply by learning how to contact Lyft driver support, you’re making it easier for you to get help fast!
Always drive with Gridwise in your corner, too!
Driving for Lyft with all the features Gridwise offers makes it even easier to make more money. Gridwise tells you about traffic conditions, event locations, and gives you the inside track on airport arrivals and departures.
Those tools are helpful, but that’s not all Gridwise can do. Gridwise seamlessly records your earnings and mileage by automatically tracking your progress on Lyft and any other driving or delivery app you might use.
Simply link your apps to Gridwise and log on before each shift. All the data will be sorted and presented in easy to read graphs like these:
Make the most of your gig driving life with Gridwise; click on the Perks Tab for deals and discounts, and get instant access to our insightful blog. Gridwise was conceived and built for drivers by people who used to be, or still are drivers!
You’ll find our Facebook community lively and engaging! When you join, you can get in on regular gas card giveaways. With gas prices on the rise, who doesn’t need some help?
Download the app now, and put Gridwise in your corner!