Gridwise blog

Tips, insights, and advice to help you earn more and work smarter, whether you do gig work, hourly, or shift work.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Uber and Lyft Driver Instructions for San Diego International Airport (SAN)

There is A LOT of money to be made at San Diego airport.

More than 20 million passengers travel through the airport every year, making it one of the United State’s busiest airports… and these travelers need rides.

This means a gluttony of opportunity for rideshare drivers, IF you drive smart and know how to work the airport.

Well, we want every Uber and Lyft driver to bring in a boatload of cash for every shift they drive in the San Diego area, so we’ve put together a driver instructional guide to help Uber and Lyft drivers be successful at San Diego International Airport.

See the topics covered in this blog post below:

  1. What do I need to know or do before arriving at San Diego International Airport?
  2. Do I need a permit for San Diego International Airport?
  3. Where is the rideshare waiting area at San Diego International Airport?
  4. What are the passenger pick up rules at San Diego International Airport?
  5. What are the passenger drop off rules at San Diego International Airport?
  6. When is the best time to drive at San Diego International Airport?
  7. What is the best San Diego International Airport driving strategy?

What do I need to do before I arrive at  San Diego International Airport and enter the airport queue?

Step #1: Get your trade dress

Before you do anything as a rideshare driver in San Diego, you need to make sure that you have your trade dress. That goes double for the airport.

If you are seen picking up passengers with no trade dress at the airport, be prepared to receive a ticket of up to $500.

Luckily, it’s very easy to pick up your trade dress from any rideshare company.

To get your Uber Decal you can visit the local Greenlight Hub.

To get your Lyft Decal you can place an order on your dashboard. You can also print a temporary decal if you lose yours or are waiting for one to come in the mail.


Step #2: Know the airport regulations (and your permit if needed!)

May airports around the country will require a specific permit or tag to pick up passengers. San Diego International airport is NOT one of those airports.

Yay!

But, threre are a few key rules that you must follow.

  1. Always keep one of your rideshare apps on at all times while on airport property
  2. Don’t wait in any other areas except the designated staging areas (see the map below). If you do, you wil likely receive a ticket of up to $500. Not worth the risk!
  3. Do not pick up passengers curbside at the terminal entrance
  4. Don’t feed the birds… Seriously. They cause issues with the flights.

Where is the Uber/Lyft waiting area at  San Diego International Airport?

The Uber and Lyft staging lots are locatd north of N Harbor Dr, directly to the right of Lindbergh Field Way. There are a few convienant signs that you can follow once you get close.

Note that this is not the cell phone lot. If you are in the cell phone lot there is a very good chance you’ll get kicked out of your queue. So be careful to stay in the correct lot!

Once you get the staging lot you’ll automatically be entered into the airport queue. It will be up to you to find a spot to wait. If you can’t find a spot to wait, you’re going to need to leave.


How should Uber and Lyft drivers pick up passengers at San Diego International Airport?

Pick ups for rideshare drivers at San Diego International Airport are a bit complicated so listen up. There are two pick up areas for rideshare drivers for terminals 1 and 2 respectively. Once your recieve a ride request, you’ll be instructed to meet your passenger at their designatd terminal.

However, when you enter either of the terminals you’ll need to grab a parking ticket to enter and wait for your passenger. Now, you will get 10-minutes free of charge, however it is only 10-minutes and Uber or Lyft is not going to reimburse you.

So instead of entering the terminal right away, contact your passenger and confirm they are ready to go. That way you won’t get caught waiting at the airport.

Check the pink areas on the map below to see where these designated areas are located.

Uber has launched a “pre-match” feature which basically tells drivers to leave the staging lot and head towards the terminals a few minutes early, before a ride request is actually received.

If you receive this message, head towards your pick up point but keep an eye on your app as you may not receive a request. I know, that’s annoying, but just drive back to the TNC staging lot and you’ll keep your place in line.

Also, note that you only have 10-minutes inside the terminals, so try to not go inside until you confirm your ride.

How should Uber and Lyft drivers drop off passengers at San Diego International Airport?

Dropping off passengers at San Diego International Airport is easy. You can simply drop passengers off at their requested carrier and that’s it! No special rules here.


When is the best time to drive at San Diego International Airport?

San Diego International airport is incredibly busy all year round, so there is always going to be opportunity for rideshare drivers no matter what time of year it is. However, you’re not the only driver that knows that. So there are usually quite a few drivers at the airport.

So the best time to drive at SAN is when the ratio of passengers to drivers is at its absolute highest.

To understand when this ratio is highest, check your Gridwise app and compare queue times to passenger arrival times.

There are of course certain times of year that receive more passengers like Christmas, Thanksgiving, New Years, and the Saturday before big football games (Go Chargers!), however, the best way to understand rider demand at your airport is with Gridwise.


What airport strategy to use at San Diego International?

Pick up a passenger on the way to the airport!

Don’t just be a driver that picks up passengers at the airport! Also pick them up when they are heading to the airport. Gridwise does a great job of telling you when there is also a peak in airport departures, so you can hang around near hotels at that time to maximize your chances of an airport ride.

Do not cancel on a passenger after you’ve accepted a fare

If you do, you will be bumped to the bottom of the queue and your wait starts all over again. The good news is that if it’s a short ride, some companies let you jump back in line after you’ve dropped that passenger off.

Look out for your short ride bump

After waiting for some time at the airport for a passenger, there is nothing worse than getting a ride that’s 5-minutes away. That’s why the major rideshare companies have some form of a short ride bump that allows you to jump back into the front of the line if you get a very short ride request.

To take advantage of a short ride bump, simply complete your short ride and look out for a text message or in-app message that gives you the option to head back to the TNC lot for a preferred spot in the queue.

Always be prepared

You never know when law enforcement will show up, so always keep your driver’s license, insurance card, and registration handy. And don’t forget to have your placard displayed.

Now you should be ready to make that drive to SAT and actually earn money instead of snacking on candy from Sunoco. I’m not the only one who does that, right?

March 4, 2019

Uber and Lyft Driver Instructions and Strategy for San Antonio International Airport

San Antonio International Airport is one of the most important hotpsots for rideshare drivers in the San Antonio area. Whether you want to or not, you’re almost guaranteed to spend some time dropping off or picking up passengers here.

But the good thing is that SAT can be an easy way to maximize earnings for rideshare drivers because there are over 4.1 million travelers coming in and out of the airport each day. That means a ton of opportunity for rideshare drivers.

But if you’re going to maximize your earnings at airports, you’re going to need to understand the ins and outs of San Antonio International and develop a solid airport strategy.

I want to make sure that you are making as much as possible while working at San Antonio International Airport, so the Gridwise team and I have put together this instructional guide to help Uber and Lyft drivers be successful when driving SAT.

See the topics covered in this blog post below:

  1. What do I need to know or do before arriving at San Antonio International?
  2. Do you need any permits to drive at San Antonio International?
  3. Where is the rideshare waiting area at San Antonio International?
  4. What are the passenger pick up rules at San Antonio International?
  5. What are the passenger drop off rules at San Antonio International?
  6. When is the best time to drive at San Antonio International?
  7. What is the best San Antonio International driving strategy?

Let’s dive in!

What do I need to do before I arrive at San Antonio International Airport and enter the airport queue?

Step #1: Get your trade dress

If you’re going to be a rideshare driver in Houston, you’re going to need your trade dress, and if you’re going to dress at Houston’s main airport, you’re REALLY going to need your trade dress! If you are seen picking up passengers with no trade dress, be prepared to receive a ticket!

So before you do anything you must make sure that you have your Uber or Lyft decals. You can easily pick these up from one of the rideshare companies.

To get your Uber Decal you can visit the local Greenlight Hub.

To get your Lyft Decal you can place an order on your dashboard. You can also print a temporary decal if you lose yours or are waiting for one to come in the mail.

Step #2: Know the airport regulations

One of the nice things about San Antonio International is that you don’t need a specific airport decal to drive there, however, there are a few key rules and regulations that you must follow.

  1. Always keep one of your rideshare apps on at all times while on airport property
  2. Don’t wait in any other areas except the designated staging areas (see the map below). Not only is this against regulations but you also won’t be added to the queue. So if there is no room in the staging lot you must leave. This means NO WAITING ON AIRPORT PROPERTY!!!
  3. DO NOT pick up passengers directly from the terminal.

 

Where is the Uber/Lyft waiting area at San Antonio International Airport?

Uber and Lyft drivers now share a waiting area at the corner of Airport Blvd and Northern Blvd. For directions, simply click on the blue area in the map below and you’ll be routed to Google Maps.

 

Once you get the staging lot you’ll automatically be entered into the airport queue. It will be up to you to find a spot to wait.

 

How should Uber and Lyft drivers pick up passengers at San Antonio International Airport?

Pick ups for rideshare drivers at San Antonio International Airport are very simple. There is just one pick up area for rideshare passengers that serves both terminals A and B.

Check the map below to see where these designated areas are located.

 

The Uber/Lyft app will automatically direct the rider to go to the designated area depending on their terminal.

You should also note that Lyft has launched their “pre-dispatch” feature at SAT that basically tells drivers to start heading toward the pickup area before you have actually received a ride request.

A pre-dispatch message looks like this:

If you receive this message, head towards your pick up point but keep an eye on your app as you may not receive a request. I know, that’s annoying, but just drive back to the TNC staging lot and you’ll keep your place in line.

Please also note that Lyft has been turning this off at airports around the country, so this feature may disappear at any time.

 

How should Uber and Lyft drivers drop off passengers at San Antonio International Airport?

Dropping off passengers at San Antonio International Airport is easy as can be. You can simply drop passengers off at their requested carrier and that’s it! No special rules here.

 

When is the best time to drive at San Antonio International Airport?

As we said at the beginning of our guide San Antonio International Airport is one of the busiest in the world and there are tons of passengers traveling through every single day no matter the season. However, you’re not the only driver that knows that. So there is also usually a ton of drivers at the airport.

So the best time to drive at SAT is when the ratio of passengers to drivers is at its absolute highest.

To understand when this ratio is highest, check your Gridwise app and compare queue times to passenger arrival times.

There are of course certain times of year that receive more passengers like Christmas, Thanksgiving, New Years, and the Saturday before big basketball games (Go Texans!), however, the best way to understand rider demand at your airport is with Gridwise.

 

What airport strategy should you use at San Antonio International?

Pick up a passenger on the way to the airport!

Don’t just be a driver that picks up passengers at the airport! Also pick them up when they are heading to the airport. Gridwise does a great job of telling you when there is also a peak in airport departures, so you can hang around near hotels at that time to maximize your chances of an airport ride.

Do not cancel on a passenger after you’ve accepted a fare

If you do, you will be bumped to the bottom of the queue and your wait starts all over again. The good news is that if it’s a short ride, some companies let you jump back in line after you’ve dropped that passenger off.

 

Look out for your short ride bump

After waiting for some time at the airport for a passenger, there is nothing worse than getting a ride that’s 5-minutes away. That’s why the major rideshare companies have some form of a short ride bump that allows you to jump back into the front of the line if you get a very short ride request.

To take advantage of a short ride bump, simply complete your short ride and look out for a text message or in-app message that gives you the option to head back to the TNC lot for a preferred spot in the queue.

 

Always be prepared

You never know when law enforcement will show up, so always keep your driver’s license, insurance card, and registration handy. And don’t forget to have your placard displayed.

Now you should be ready to make that drive to SAT and actually earn money instead of snacking on candy from Sunoco. I’m not the only one who does that, right?

March 1, 2019

Uber and Lyft Driver Instructions for George Bush Intercontinental Airport (IAH)

George Bush Intercontinental Airport is an epic airport. Not only is it Houston’s go-to airport, but it’s the 2nd busiest airport in Texas with more than 20 million passengers traveling through the airport each and every year.

For rideshare drivers that means a TON of opportunity to earn a lot of money by working the airport.

However, if you’re going to maximize your earnings at airports, you’re going to need to make sure that you are permitted to work at the airport, know how to navigate the airport, and have a solid airport strategy.

Well, we want to make sure every rideshare driver maximized their earnings when driving at Houston’s airport, so we’ve put together a guide to help rideshare drivers be successful when driving at IAH.

See the topics covered in this blog post below:

  1. What do I need to know or do before arriving at George Bush
  2. Do you need any permits to drive at George Bush Intercontinental?
  3. Where is the rideshare waiting area at George Bush Intercontinental?
  4. What are the passenger pick up rules at George Bush Intercontinental?
  5. What are the passenger drop off rules at George Bush Intercontinental?
  6. When is the best time to drive at George Bush Intercontinental?
  7. What is the best George Bush Intercontinental driving strategy?

Let’s dive in!

What do I need to do before I arrive at George Bush Intercontinental and enter the airport queue?

Step #1: Get your trade dress

If you’re going to be a rideshare driver in Houston, you’re going to need your trade dress, and if you’re going to dress at Houston’s main airport, you’re REALLY going to need your trade dress! If you are seen picking up passengers with no trade dress, be prepared to receive a ticket!

So before you do anything you must make sure that you have your Uber or Lyft decals. You can easily pick these up from one of the rideshare companies.

To get your Uber Decal you can visit the local Greenlight Hub.

To get your Lyft Decal you can place an order on your dashboard. You can also print a temporary decal if you lose yours or are waiting for one to come in the mail.

Step #2: Get your free airport vehicle decal:

At IAH, not only do you need your trade dress, but you also need a permit to be able to pick up passengers. sticker for the airport. Luckily, it’s very easy to obtain. Just complete the below steps:

  1. Collect the following items
    1. Texas driver's license
    2. Proof of insurance
    3. Proof of vehicle registration (form or receipt, not the sticker)
    4. Your phone with the Uber Driver App
  2. Visit the Ground Transportation office at 2800 North Terminal Rd, Houston, TX 77032 between 8:00 and 4:00 Monday through Friday
  3. Upon arriving at the permit office, let them know that you are a rideshare driver and show them your Uber or Lyft driver app. You’ll then receive a form to fill out and you can pick up your permit. This airport permit works for George Bush International and William P. Hobby Airport.

That’s it!

Where is the Uber/Lyft waiting area at George Bush Intercontinental Airport?

There is one major staging area at IAH where rideshare drivers from all TNC’s can wait. This lot is located at 5703 Will Clayton Pkwy.

For directions, simply click on the blue area in the map below and you’ll be routed to Google Maps.

Once you get the staging lot you’ll automatically be entered into the airport queue. It will be up to you to find a spot to wait.

How should Uber and Lyft drivers pick up passengers at George Bush Intercontinental Airport?

Every terminal at George Bush Intercontinental Airport has a designated zone where rideshare drivers should pick up their passengers. When you receive your ride request, you’ll be directed to go to the correct designated area depending on your terminal where your passengers will meet you.

Check the pink sections on the map below to see where these designated pick up areas are located.

The Uber/Lyft app will automatically direct the rider to go to the designated area depending on their terminal.

You should also note that Lyft has launched their “pre-dispatch” feature at IAH that basically tells drivers to start heading toward the pickup area before you have actually received a ride request.

A pre-dispatch message looks like this:

If you receive this message, head towards your pick up point but keep an eye on your app as you may not receive a request. I know, that’s annoying, but just drive back to the TNC staging lot and you’ll keep your place in line.

Please also note that Lyft has been turning this off at airports around the country, so this feature may disappear at any time.

How should Uber and Lyft drivers drop off passengers at George Bush Intercontinental Airport?

Dropping off passengers at George Bush Intercontinental Airport is easy as can be. You can simply drop passengers off at their requested carrier and that’s it! No special rules here.

When is the best time to drive at George Bush Intercontinental Airport?

As we said at the beginning of our guide George Bush Intercontinental Airport is one of the busiest in the world and there are tons of passengers traveling through every single day no matter the season. However, you’re not the only driver that knows that. So there is also usually a ton of drivers at the airport.

So the best time to drive at IAH is when the ratio of passengers to drivers is at its absolute highest.

To understand when this ratio is highest, check your Gridwise app and compare queue times to passenger arrival times.

There are of course certain times of year that receive more passengers like Christmas, Thanksgiving, New Years, and the Saturday before big basketball games (Go Texans!), however, the best way to understand rider demand at your airport is with Gridwise.

You can also use Gridwise airport alerts to remind you when rider demand is increasing. You can simply set up alerts that will remind you when demand at the airport is at a certain level so you don’t need to continuously check.

What airport strategies should I use?

Pick up a passenger on the way to the airport!

Don’t just be a driver that picks up passengers at the airport! Also pick them up when they are heading to the airport. Gridwise does a great job of telling you when there is also a peak in airport departures, so you can hang around near hotels at that time to maximize your chances of an airport ride.

Do not cancel on a passenger after you’ve accepted a fare

If you do, you will be bumped to the bottom of the queue and your wait starts all over again. The good news is that if it’s a short ride, some companies let you jump back in line after you’ve dropped that passenger off.

Look out for your short ride bump

After waiting for some time at the airport for a passenger, there is nothing worse than getting a ride that’s 5-minutes away. That’s why the major rideshare companies have some form of a short ride bump that allows you to jump back into the front of the line if you get a very short ride request.

To take advantage of a short ride bump, simply complete your short ride and look out for a text message or in-app message that gives you the option to head back to the TNC lot for a preferred spot in the queue.

Always be prepared

You never know when law enforcement will show up, so always keep your driver’s license, insurance card, and registration handy. And don’t forget to have your placard displayed.

Now you should be ready to make that drive to IAH and actually earn money instead of snacking on candy from Sunoco. I’m not the only one who does that, right?

February 27, 2019

Uber and Lyft Driver Instructions for Jacksonville International Airport (JAX)

Jacksonville International Airport can be a Gold mine for rideshare drivers. The airport sees more than 6.4 million passengers each and every year, which means a ton of opportunity for smart drivers.

But if you’re going to maximize your earnings at airports, you’re going to need to understand the ins and outs of Jacksonville International and develop a solid airport strategy.

Well, we want you to earn a boatload of money at Jacksonville International, so we’ve put together this instructional guide to help Uber and Lyft drivers be successful when driving JAX.

See the topics covered in this blog post below:

  1. What do I need to know or do before arriving at Jacksonville International?
  2. Do you need any permits to drive at Jacksonville International?
  3. Where is the rideshare waiting area at Jacksonville International?
  4. What are the passenger pick up rules at Jacksonville International?
  5. What are the passenger drop off rules at Jacksonville International?
  6. When is the best time to drive at Jacksonville International?
  7. What is the best Jacksonville International driving strategy?

Let’s dive in!

What do I need to do before I arrive at Jacksonville International and enter the airport queue?

Step #1: Get your trade dress

Never forget your trade dress! Every rideshare driver knows that you have to always have your trade dress visible on your car, and it’s especially important at the airport. If you are seen picking up passengers with no trade dress, be prepared to receive a ticket! So before you do anything you must make sure that you have your Uber or Lyft decals. You can easily pick these up from one of the rideshare companies.

To get your Uber Decal you can visit the local Greenlight Hub.

To get your Lyft Decal you can place an order on your dashboard. You can also print a temporary decal if you lose yours or are waiting for one to come in the mail.

Step #2: Know the airport regulations

One of the nice things about JAX is that you don’t need a specific airport decal to drive there, however, there are a few key rules and regulations that you must follow.

  1. Always keep one of your rideshare apps on at all times while on airport property
  2. Don’t wait in any other areas except the designated staging areas (see the map below). Not only is this against regulations but you also won’t be added to the queue. So if there is no room in the staging lot you must leave. This means NO WAITING ON AIRPORT PROPERTY!!!
  3. DO NOT pick up passengers directly from the terminal.

Where is the Uber/Lyft waiting area at Jacksonville International Airport?

Many airports have a “staging lot” where Uber and Lyft drivers can wait for airport pings. Well, not Jacksonville International.

Instead, rideshare drivers can only wait in the FiFo zones off airport property. Check out the map below to see where that zone is.

Note that this is NOT the “cell lot”. Rideshare drivers are not allowed to wait on airport property and can expect a $250 fine if caught waiting on the property.

Once you get the the FiFo zone you’ll automatically be entered into the airport queue. It will be up to you to find a spot to wait.


How should Uber and Lyft drivers pick up passengers at Jacksonville International?

Picking up passengers is fairly easy at Jacksonville International. Simply drive to the arrivals level of the airport and meet your passenger at the TNC area. You should expect a 5 or so minute drive to pick up your passengers since you’ll be waiting somewhere off airport property, so it would be a good idea to send your passenger a heads up that you’re on your way.

The Uber/Lyft app will automatically direct the rider to go to the designated area depending on their terminal.


How should Uber and Lyft drivers drop off passengers at Jacksonville International Airport?

Dropping off passengers at Jacksonville International is easy as can be. You can simply drop passengers off at their requested terminal and that’s it! No special rules here.


When is the best time to drive at Jacksonville International?

As we said at the beginning of our guide Jacksonville International is one of the busiest in the world and there are tons of passengers traveling through every single day no matter the season. However, you’re not the only driver that knows that. So there is also usually a ton of drivers at the airport.

So the best time to drive at JAX is when the ratio of passengers to drivers is at its absolute highest.

To understand when this ratio is highest, check your Gridwise app and compare queue times to passenger arrival times.

There are of course certain times of year that receive more passengers like Christmas, Thanksgiving, New Years, and the Saturday before big basketball games (Go Suns!), however, the best way to understand rider demand at your airport is with Gridwise.

You can also use Gridwise airport alerts to remind you when rider demand is increasing. You can simply set up alerts that will remind you when demand at the airport is at a certain level so you don’t need to continuously check.

What is the Best Strategy to use at JAX?

Pick up a passenger on the way to the airport!

Don’t just be a driver that picks up passengers at the airport! Also, pick them up when they are heading to the airport. Gridwise does a great job of telling you when there is also a peak in airport departures, so you can hang around near hotels at that time to maximize your chances of an airport ride.

Do not cancel on a passenger after you’ve accepted a fare

If you do, you will be bumped to the bottom of the queue and your wait starts all over again. The good news is that if it’s a short ride, some companies let you jump back in line after you’ve dropped that passenger off.


Look out for your short ride bump

After waiting for some time at the airport for a passenger, there is nothing worse than getting a ride that’s 5-minutes away. That’s why the major rideshare companies have some form of a short ride bump that allows you to jump back into the front of the line if you get a very short ride request.

To take advantage of a short ride bump, simply complete your short ride and look out for a text message or in-app message that gives you the option to head back to the TNC lot for a preferred spot in the queue.

Always be prepared

You never know when law enforcement will show up, so always keep your driver’s license, insurance card, and registration handy. And don’t forget to have your placard displayed.

Now you should be ready to make that drive to JAX and actually earn money instead of snacking on candy from Sunoco. I’m not the only one who does that, right?

February 27, 2019

Uber and Lyft Driver Instructions for Phoenix Sky Harbor International Airport (PHX)

Phoenix Sky Harbor International Airport can be a absolute gold mine for rideshare drivers. Phoenix’s flagship airport sees more than 43 million passengers traveling through the airport each year and a significant amount of those passengers are going to need rides to their homes and offices.

This means a wealth of opportunity for rideshare drivers like us.

But to be able to make some serious cash as a Uber or Lyft driver at Phoenix Sky Harbor International Airport you’re going to need to know the ins and outs of the airport and also have a solid airport strategy.

We want you to earn a boatload of money at Sky Harbor, so we’ve put together this instructional guide to help Uber and Lyft drivers be successful when driving PHX.

See the topics covered in this blog post below:

  1. What do I need to know or do before arriving at Sky Harbor International?
  2. Do you need any permits to drive at Sky Harbor International?
  3. Where is the rideshare waiting area at Sky Harbor International?
  4. What are the passenger pick up rules at Sky Harbor International?
  5. What are the passenger drop off rules at Sky Harbor International?
  6. When is the best time to drive at Sky Harbor International?
  7. What is the best Sky Harbor International driving strategy?

Let’s dive in!

What you need to know/do before you arrive at Sky Harbor International and enter the airport queue

There’s are a quite a few rideshare companies that operate in Phoenix including Uber, Lyft, and totalride which all operate to some capacity at Sky Harbor and employ the FiFo system meaning First in, First Out. Basically, this means that when you are in the designated area as a rideshare driver at Sky Harbor and you have your app turned on, you’ll be automatically entered into the airport queue and assigned a number.

From there, you simply wait for your number to be called and you will receive a passenger queue.

It sounds easy enough, but there are a few steps that you should take before you arrive at the airport to ensure that you’re prepared.

Step #1: Get your trade dress

Every rideshare driver knows that you have to always have your trade dress visible on your car, and it’s especially important at the airport. If you are seen picking up passengers with no trade dress, be prepared to receive a ticket! So before you do anything you must make sure that you have your Uber or Lyft decals. You can easily pick these up from one of the rideshare companies.

To get your Uber Decal you can visit the local Greenlight Hub.

To get your Lyft Decal you can place an order on your dashboard. You can also print a temporary decal if you lose yours or are waiting for one to come in the mail.

Step #2: Know the airport regulations

One of the nice things about PHX is that you don’t need a specific airport decal to drive there, however, there are a few key rules and regulations that you must follow.

  1. Always keep one of your rideshare apps on at all times while on airport property
  2. Don’t wait in any other areas except the designated staging areas (see the map below). Not only is this against regulations but you also won’t be added to the queue. So if there is no room in the staging lot you must leave.
  3. DO NOT pick up passengers directly from the terminal. In November 2018 the rideshare pickup point was moved which we outline below. Picking up a passenger from the terminal will result in a ticket.

Step #3: Make sure that you have the necessary airport permits

Many airports require drivers to get special permits or stickers in order to pick up and even drop off passengers.

Luckily, Sky Harbor isn’t one of those airports! No special permits required here!

Where is the Uber/Lyft waiting area at Sky Harbor?

The are a few waiting areas (or staging lots) at Sky Harbor. They are at the following locations:

  • Ground Transportation Staging Lot on 2323 E Sky Harbor Circle North (Lot #1 on the map below)
  • GPS Staging Lot by the Sky Train Station (Lot #3 on the map below)
  • Transportation Hold Lot on Washington and 44th St (Lot #2 on the map below)
    • Facilities accessible with key code 7064

For directions, simply click on any of the blue area in the map below and you’ll be routed to Google Maps.


Again, once you’re in the staging lot you’ll be automatically entered into the queue.

How should Uber and Lyft drivers pickup passengers at Phoenix Sky Harbor?

Over the last few years pick ups from Phoenix Sky Harbor have become easier and easier thanks to the rideshare companies working closely with the airport.

Currently, each terminal has a designatd pick up point for all rideshare companies.

  • Terminal 2:
    • Rideshare pickup zone: Inner curb, past Door 8 at the end of the terminal
    • Prearranged pickup zone: Outer curb, past Door 8 at the end of the terminal
  • Terminal 3:
    • Rideshare pickup zone: Outer curb, outside door 2
    • Prearranged pickup zone: Outer curb, outside Door 6
  • Terminal 4:
    • North rideshare pickup zone: Outer curb, outside Door 1 near the beginning of the terminal
    • South rideshare pickup zone: Outer curb, outside Door 8 near the beginning of the terminal
    • North prearranged pickup zone: Outer curb, midway through the terminal

The Uber/Lyft app will automatically direct the rider to go to the designated area depending on their terminal.

How should Uber and Lyft drivers drop off passengers at Phoenix Sky Harbor?

Dropping off passengers at Phoenix Sky Harbor is easy as can be. You can simply drop passengers off at their requested terminal and that’s it! No special rules here.

One thing to note is that both Uber and Lyft offer some form of a re-match that allows drivers that just dropped off a passenger to immediately pick up a passenger. This doesn’t always happen and if it does, it will be within 2 minutes of your dropoff. So DON’T wait around the airport. That’s an easy way to win yourself a ticket!

When is the best time to drive at Phoenix Sky Harbor?

As we said at the beginning of our guide Phoenix Sky Harbor is one of the busiest in the world and there are tons of passengers traveling through every single day no matter the season. However, you’re not the only driver that knows that. So there is also usually a ton of drivers at the airport.

So the best time to drive at PHX is when the ratio of passengers to drivers is at its absolute highest.

To understand when this ratio is highest, check your Gridwise app and compare queue times to passenger arrival times.

There are of course certain times of year that receive more passengers like Christmas, Thanksgiving, New Years, and the Saturday before big basketball games (Go Suns!), however, the best way to understand rider demand at your airport is with Gridwise.

You can also use Gridwise airport alerts to remind you when rider demand is increasing. You can simply set up alerts that will remind you when demand at the airport is at a certain level so you don't need to continuously check.

Automatic airport alerts save you time and help you earn more!


What is the Best Strategy to use at PHX?

Pick up a passenger on the way to the airport!

Don’t just be a driver that picks up passengers at the airport! Also pick them up when they are heading to the airport. Gridwise does a great job of telling you when there is also a peak in airport departures, so you can hang around near hotels at that time to maximize your chances of an airport ride.

Do not cancel on a passenger after you’ve accepted a fare

If you do, you will be bumped to the bottom of the queue and your wait starts all over again. The good news is that if it’s a short ride, some companies let you jump back in line after you’ve dropped that passenger off.


Look out for your short ride bump

After waiting for some time at the airport for a passenger, there is nothing worse than getting a ride that’s 5-minutes away. That’s why the major rideshare companies have some form of a short ride bump that allows you to jump back into the front of the line if you get a very short ride request.

To take advantage of a short ride bump, simply complete your short ride and look out for a text message or in-app message that gives you the option to head back to the TNC lot for a preferred spot in the queue.

Always be prepared

You never know when law enforcement will show up, so always keep your driver’s license, insurance card, and registration handy. And don’t forget to have your placard displayed.

Now you should be ready to make that drive to PHX and actually earn money instead of snacking on candy from Sunoco. I’m not the only one who does that, right?

February 27, 2019

Uber and Lyft Driver Instructions for Austin-Bergstrom International Airport (ABIA)

Austin is a rapidly growing city, and so is its airport. More than 1.4 million people travel through Austin International every month and the airport is now the second fastest growing airport in the nation.

This is great news for rideshare drivers because it means more opportunity IF you know how to take advantage of it. All too often we find drivers that waste time and fail when driving passengers from and to Austin-Bergstrom International because they just don’t know the rules of the airport or have a great airport strategy.

Well, we want drivers in the Austin area to maximize their airport earnings, so we’ve put together this instructional guide to help Uber and Lyft drivers be successful (and maximize their earnings) when driving at Austin-Bergstrom International Airport.

See the topics covered in this blog post below:

  1. What do I need to know or do before arriving at Austin International Airport?
  2. Do I need any permits for Austin International Airport?
  3. Where is the rideshare waiting area at Austin International Airport?
  4. What are the passenger pick up rules at Austin International Airport?
  5. What are the passenger drop off rules at Austin International Airport?
  6. When is the best time to drive at Austin International Airport?
  7. What is the best Austin International Airport driving strategy?

Let’s dive in!

What you need to know/do before you arrive at ABIA and enter the airport Queue

There are quite a few different rideshare companies available in Austin, however, not all of them are available at ABIA and the rideshare companies that do operate at ABIA use some sort of a FiFo system meaning First in, First Out. Basically, this means that when you are in the designated area as a rideshare driver at ABIA and you have your app turned on, you’ll be automatically entered into the airport queue and assigned a number.

From there, you simply wait for your number to be called and you will receive a passenger queue.

It sounds easy enough, but there are a few steps that you should take before you arrive at the airport to ensure that you’re prepared.

Step #1: Get your trade dress

Every rideshare driver knows that having your trade dress is a absolute must, especially when you’re driving at airports. Without these decals you can easily pick up a ticket or fine. So before you do anything you must make sure that you have your Uber or Lyft decals. You can easily pick these up from one of the rideshare companies.

To get your Uber Decal you can visit the local Greenlight Hub.

To get your Lyft Decal you can place an order on your dashboard. You can also print a temporary decal if you lose yours or are waiting for one to come in the mail.

Step #2: Know the airport regulations

One of the nice things about ABIA is that you don’t need a specific airport decal to drive there, however, there are a few key rules and regulations that you must follow.

  1. Always keep one of your rideshare apps on at all times while on airport property
  2. Don’t wait in any other areas except the designated staging areas (see the map below). Not only is this against regulations but you also won’t be added to the queue. So if there is no room in the staging lot you must leave.
  3. DO NOT pick up passengers directly from the terminal. In November 2018 the rideshare pickup point was moved which we outline below. Picking up a passenger from the terminal will result in a ticket.

Where is the Uber/Lyft waiting area at ABIA?

The waiting area for all rideshare companies at ABIA has recently changed to be on the ground level of the rental car garage. You can follow the signs for “Rental Car Return” or you can use the Google Map below.

For directions, simply click on the blue area in the map below and you’ll be routed to Google Maps.


Again, once you’re in the staging lot you’ll be automatically entered into the queue.


How should Uber and Lyft drivers pick up passengers at ABIA?

Pickups at ABIA have changed as of November 19, 2018 as the airport now requires all passengers to be picked up from the area located on the ground level of the rental car garage. You will need to follow signs that say “rental car garage” once you exit the TNC staging lot in order to find your passengers.

Your passengers will be instructed to meet you at your pick up point.

The pickup point is the purple area of the map below. You can click on the link below for directions.

You should also note that Lyft and Uber have launched their “pre-dispatch” feature at ABIA that basically tells drivers to start heading toward the pickup area before you have actually received a ride request.

A pre-dispatch message looks like this:

If you receive this message, head towards your pick up point but keep an eye on your app as you may not receive a request. I know, that’s annoying, but just drive back to the TNC staging lot and you’ll keep your place in line.

Please also note that Lyft has been turning this off at airports around the country, so this feature may disappear at any time.

How should Uber and Lyft drivers drop off passengers at ABIA?

Dropping off passengers at ABIA is a breeze. Just drop your passenger off at their requested airline and that’s it! Nothing has recently changed and there are no special rules.

One thing to note is that both Uber and Lyft offer some form of a re-match that allows drivers that just dropped off a passenger to immediately pick up a passenger. This doesn’t always happen and if it does, it will be within 2 minutes of your dropoff. So DON’T wait around the airport. That’s an easy way to win yourself a ticket!


When is the best time to drive at ABIA?

As we said at the beginning of this article, ABIA is one of the busiest airports in the southwest as there are thousands of passengers traveling through every single day no matter the season. However, you’re not the only driver that knows that. So there is also usually a ton of drivers at the airport.

So the best time to drive at ABIA is when the ratio of passengers to drivers is at its absolute highest.

To understand when this ratio is highest, check your Gridwise app and compare queue times to passenger arrival times.

There are of course certain times of year that receive more passengers like Christmas, Thanksgiving, New Years, and the Saturday before big football games (Go Longhorns!), however, the best way to understand rider demand at your airport is with Gridwise.


What is the best strategy to use at ABIA

Pick up a passenger on the way to the airport!

Don’t just be a driver that picks up passengers at the airport! Also pick them up when they are heading to the airport. Gridwise does a great job of telling you when there is also a peak in airport departures, so you can hang around near hotels at that time to maximize your chances of an airport ride.

Do not cancel on a passenger after you’ve accepted a fare

If you do, you will be bumped to the bottom of the queue and your wait starts all over again. The good news is that if it’s a short ride, some companies let you jump back in line after you’ve dropped that passenger off.


Look out for your short ride bump

After waiting for some time at the airport for a passenger, there is nothing worse than getting a ride that’s 5-minutes away. That’s why the major rideshare companies have some form of a short ride bump that allows you to jump back into the front of the line if you get a very short ride request.

To take advantage of a short ride bump, simply complete your short ride and look out for a text message or in-app message that gives you the option to head back to the TNC lot for a preferred spot in the queue.

Always be prepared

You never know when law enforcement will show up, so always keep your driver’s license, insurance card, and registration handy. And don’t forget to have your placard displayed.

Now you should be ready to make that drive to ABIA and actually earn money instead of snacking on candy from Sunoco. I’m not the only one who does that, right?

February 26, 2019

Uber and Lyft Driver Instructions for Dallas/Fort Worth International Airport (DFW)

Dallas/Fort Worth International Airport or DFW is an absolutely legendary airport. More than 67 million passengers go in and out of the doors at DFW each and every year making it the 4th busiest hotel in the US.

For rideshare drivers, this means DFW is a huge earning opportunity if taken advantage of properly, but all too often we find drivers that waste time and fail when driving passengers from and too DFW because they just don’t know the rules of the airport or a great airport strategy.

Well, we want Drivers in the Dallas/Fortworth area to reap the benefits of having one of the world’s largest airports in their backyard, that’s why we’ve put together this instructional guide to help Uber and Lyft drivers be successful when driving DFW.

See the topics covered in this blog post below:

  1. What do I need to know or do before arriving at DFW?
  2. What airport permits do I need and how do I get one?
  3. Where is the rideshare waiting area at DFW?
  4. What are the passenger pick up rules at DFW?
  5. What are the passenger drop off rules at DFW?
  6. When is the best time to drive at DFW?
  7. What is the best DFW driving strategy?

Let’s dive in!

What you need to know/do before you arrive at DFW and enter the airport Queue

DFW, like most other airports, works as a first come, first serve or FIFO for rideshare drivers. This means that you’ll enter a queue as soon as you get inside the “designated area” and simply wait for your number to get called.

This can sometimes be fast, but if you come at a bad time you can be waiting for more than an hour to be pinged.

However, before you get to the airport there are a few steps that you should take to ensure that you’re prepared.


Step #1: Get your trade dress:

Every rideshare driver knows that having your trade dress is an absolute must, especially when you’re driving at airports. Without these decals you can easily pick up a ticket or fine. So before you do anything you must make sure that you have your Uber or Lyft decals. You can easily pick these up from one of the rideshare companies.

To get your Uber Decal you can visit the local Greenlight Hub.

To get your Lyft Decal you can place an order on your dashboard. You can also print a temporary decal if you lose yours or are waiting for one to come in the mail.


Step #2: Get your free airport vehicle decal:

At DFW, not only do you need your trade dress, but you also need a special sticker for the airport. Luckily, it’s very easy to obtain. Just complete the below steps:

  1. Print out and complete this form
  2. Visit the Ground Transportation office at  2444 East 30th St between 8:30 and 4:00 Monday through Thursday or 8:30 and 2:00 on Fridays to pick up your decal

That’s it!

You should take note that rideshare drivers DO NOT need a for-hire permit to obtain a airport decal at DFW.

Once you receive your decal, you should place it on your front windshield right below your Uber sticker.


Where is the Uber/Lyft waiting area at DFW?

Ok! So you’re ready to head over to DFW to pick up some easy rides, but before you go you need to know where you should be waiting!

The first place you should go is the Uber/Lyft staging lot which is located right near terminal A off of service road.

Check out our custom map of the airport below. For directions, simply click on the map and you’ll be routed to Google Maps.

Again, once you’re in the staging lot you’ll be automatically entered into the queue.

How should Uber and Lyft drivers pick up passengers at DFW?

Pickups at DFW have gotten easier and easier to complete over the past few years. Now, when a rider requests a ride from a terminal they will be given a letter for their corresponding terminal and must meet you at the green curbs that indicate the rideshare pick up zone.

Easy!


How should Uber and Lyft drivers drop off passengers at DFW?

Dropping off passengers at DFW is easy as can be. You can simply drop passengers off at their requested terminal and that’s it! No special rules here.

One thing to note is that both Uber and Lyft offer some form of a re-match that allows drivers that just dropped off a passenger to immediately pick up a passenger. This doesn’t always happen and if it does, it will be within 2 minutes of your dropoff. So DON’T wait around the airport. That’s an easy way to win yourself a ticket!


When is the best time to drive at DFW?

As we said in the beginning of our guide, DFW is not only the main airport for Dallas, but also one of the busiest in the world, there are tons of passengers traveling through every single day no matter the season. However, you’re not the only driver that knows that. So there is also usually a ton of drivers waiting at the airport.

So the best time to drive at DFW is when the ratio of passengers to drivers is at its absolute highest.

To understand when this ratio is highest, check your free Gridwise app and compare queue times to passenger arrival times.

There are of course certain times of year that receive more passengers like Christmas, Thanksgiving, New Years, and the Saturday before big football games (Go Cowboys!), however, the best way to understand rider demand at your airport is with Gridwise.


What is the Best Strategy to use at DFW?

Pick up a passenger on the way to the airport!

Don’t just be a driver that picks up passengers at the airport! Also pick them up when they are heading to the airport. Gridwise does a great job of telling you when there is also a peak in airport departures, so you can hang around near hotels at that time to maximize your chances of an airport ride.

Do not cancel on a passenger after you’ve accepted a fare

If you do, you will be bumped to the bottom of the queue and your wait starts all over again. The good news is that if it’s a short ride, some companies let you jump back in line after you’ve dropped that passenger off.

Always be prepared

You never know when law enforcement will show up, so always keep your driver’s license, insurance card, and registration handy. And don’t forget to have your placard displayed.

Now you should be ready to make that drive to LAX and actually earn money instead of snacking on candy from Sunoco. I’m not the only one who does that, right?

February 26, 2019

Case Study: Rapid Testing to Engage and Convert Active Rideshare Drivers

Clay and Ryan were there every step of the way to help us think through changes and strategy… love having account managers that are actually experts!

Overview

This is an incredibly valuable tool that helps rideshare drivers earn more tip income and higher ratings while giving advertisers an opportunity to engage a captive audience.

Play Octopus is the industry leader in rideshare entertainment and advertising. They improve the rideshare experience for both riders and drivers by providing tablets that feature original games, prizes, informative content, and interactive video advertisements.

Problem

“We want drivers, but we also want the most active drivers” - Nicki Martinez

Play Octopus provides a great way for drivers to earn extra income by simply placing a free tablet in their vehicle, so it’s incredibly valuable for any driver. But the drivers that get the most out of Play Octopus are the most active drivers. “We would love every driver to be using Play Octopus, but the most active drivers that are putting in the most miles and getting in front of the most passengers is the best fit for Octopus” said Nicki Martinez, Director of Driver Growth at Play Octopus.

The team at Play Octopus had been leveraging word of mouth marketing along with Facebook advertising to attract drivers, but were also looking for the most active drivers. “We’ve been leveraging other platforms like Facebook and word of mouth has been great, but we were looking for a better way to target drivers that were working 40+ hours a week.” said Nicki.

So when Nicki came across Gridwise, a platform tailor made for the most active rideshare drivers, she didn’t hesitate to reach out.

Strategy

Our blog content campaign had a 44% on page CTR. The content was instrumental in our new market launch.

When you work with Gridwise, you don’t just get access to an ad platform, you gain access to a team of digital marketers that are experts in engaging rideshare drivers that are dedicated to ensuring your campaigns success. 

So after gaining an understanding of Play Octopus’s product and needs, the Gridwise team worked the Play Octopus to develop a multichannel marketing campaign designed to engage and nurture active rideshare drivers.

Play Octopus’s campaign kicked off with in-app banner ads, Card ads, and ads included at the bottom of each email that were immediately A/B tested. Play Octopus and Gridwise’s account management team then worked to rigourselly a/b test the ads to achieve a 22% CTR increase in less than 30 days.

Shortly after Play Octopus’s in-app ads launched, Gridwise developed a dedicated blog post written by our in house creative content team that featured an interview with a Play Octopus driver. This blog post was emailed to over 50,000 rideshare drivers across the United States and saw a 44% click through rate and was a key component of their market launch strategy.

“The blog post was AMAZING for our launch. We saw a huge spike in signups the day that campaign launched.” says Nicki.

Results

22% CTR increase in first 30 days

44% CTR on blog post

Play Octopus immediately felt the benefits of working with a team experienced in engaging rideshare drivers. “Working with Gridwise wasn’t like working another ad platform. Their account management team really went above and beyond to help us drive success.” said Nicki. “We can’t wait to use Gridwise for our next market launch!”.

Their campaign included:

  • Blog post
  • Traffic sprint
  • In app ad

“What really stood out with Gridwise was the level of service and expertise they provided.” says Nicki. “They didn’t just turn an ad on and leave us to our own devices, they helped us continuously drive better and better results.

February 18, 2019

Work smarter. Earn more.

Whether you drive, deliver, or pick up shifts — Gridwise helps you track earnings, mileage, and performance
so you stay in control of your work. Download the app and take charge today.

Scan the QR code
to download