Table of Contents
Lecture 1: What to expect on your first trip
It’s okay to be nervous on your first trip
Many new drivers are nervous on their first trip. It may seem daunting to juggle the driver app, find your way around town, and then pick up a complete stranger. Feeling anxiety is normal so don’t worry about making mistakes because people are generally nice and you will get better with time.
Here’s what you can expect on your first trip:
- Using the driver app
- Navigating to the pick-up
- Greeting your first passenger
- Dropping off your passenger
- Preparing for your next ride
Understanding the driver app
Uber makes the pick-up experience very straightforward in the app. When you tap Go, you’ll be matched with a rider and the app will switch to a navigation view giving you turn by turn directions on a map to the pick-up location.
Navigating to the pick-up
Follow the directions in your app and once you arrive close to your pickup location the app will start a waiting timer and give you the option to start the trip. Do not start the trip until the passenger is confirmed and in your car!
Greeting your first passenger
Before you let the passenger into your car make sure you positively identify them by the name listed in your driver app, and that they confirm your name and license plate as well. Be sure to let them know this is your first trip because this allows you both to lighten the mood, break the ice, and more importantly tell the passenger to have more patience with you as a new driver.
Dropping off your passenger
As you approach the dropoff point the driver app will give you the option to end the trip. Say goodbye to your passenger, and simply end the trip to see your payout. It’s important to only end the trip when the passenger leaves your vehicle.
Preparing for your next ride
Finishing a trip will automatically place you in the queue to accept the next available ping, so be sure to Go Offline by tapping the X button if you want to take a break. Taking a quick break after your first ride is important to gather your composure, and to check your car for any missing items or trash.
Take Action For Lecture 1
- Get comfortable with your driver app
- Gather your driver kit as outlined in our cleaning and maintenance lecture
- Take your first trip!